Booking a trip with Local Vietnam – How does it work?

Booking with Local Vietnam is simple, transparent, and personal. Every tour and custom trip is designed by people who live here and know the country inside out. From your first message to the final day of your journey, our team takes care of every detail. Here’s exactly how the booking process works — whether you’re planning a short tour or a complete Vietnam trip.

Why Book With Local Vietnam

Local Experts, Real Connections

We live and travel across Vietnam year-round — creating tours that reveal the country’s real culture, people, and hidden corners.

Trusted & Transparent

Secure payments, clear communication, and 24/7 WhatsApp support during your trip ensure a worry-free experience.

Private & Personal Service

Every trip is handled directly by our team in Vietnam, with fast communication, flexible options, and support from start to finish.

Authentic & Responsible Travel

Our tours are locally designed and run — supporting small communities, using local guides, and avoiding mass tourism experiences.

Need more reasons?
Choose your booking type:

Booking a Tour or Multi-Day Tour – How It Works

Step 1: Choose Your Tour

Browse our Vietnam tours to find one that fits your interests — from short day tours to multi-day adventures. If you’re not sure which option suits you best, our local team can help with honest advice.

Step 2: Send or Confirm Your Booking

You can either:

  • Book instantly: Select your date, number of travelers, and options to get an instant price and immediate confirmation.
  • Request a booking: Fill in the short form (recommended) or contact us via WhatsApp or Facebook Messenger. We’ll reply within one working day — often faster — with availability and pricing.

Step 3: Review the Details

Once your booking or request is confirmed, we’ll send a short summary of your tour details, pick-up information, and what’s included. You can ask questions or request small changes before final confirmation.

Step 4: Secure Your Payment

Most tours require full payment at the time of booking.
For certain tours, we can arrange a deposit option on request, with the balance paid at the start of the tour. All payments can be made by credit card (via PayPal) or bank transfer in EUR, USD, GBP, or AUD.

More about payments here.

Step 5: Receive Confirmation & Travel Details

After payment, you’ll receive your official confirmation and all practical details — such as meeting points, pick-up times, and guide contact. For multi-day tours, your itinerary is sent again 1–2 days before departure with the latest updates.

Booking a Package or Custom Trip – How It Works

Step 1: Share Your Travel Plans

You can start by choosing one of our Vietnam package tours as a base and letting us know what you’d like to adjust — or simply tell us your travel wishes from scratch. Share your interests, preferred travel dates, budget, and group size through our website form, WhatsApp, or email.

Step 2: Receive Your Personalized Proposal

Our local travel experts design a detailed itinerary based on your input. It includes recommended destinations, activities, accommodations, and estimated costs. You’ll receive your first proposal within one working day — often faster.

Step 3: Refine & Finalize Together

We adjust the itinerary until it’s perfect for you. You can make unlimited changes — add days, switch hotels, or adjust comfort levels — until everything fits your travel style and budget.

Step 4: Confirm & Pay Deposit

Once you’re fully happy with your itinerary, we’ll ask for a 30% deposit to confirm all reservations (hotels, domestic flights, and activities). The remaining balance is due one month before your trip starts.
Payments can be made by credit card (via PayPal) or bank transfer in EUR, USD, GBP, or AUD.

Step 5: Receive Your Final Itinerary & Travel Documents

After the deposit is received, we finalize all bookings. Two to three weeks before departure, you’ll receive your complete itinerary with confirmed details, hotel contacts, and any domestic tickets.

Step 6: Travel with 24/7 Local Support

Once in Vietnam, you’ll receive a local SIM card with data for easy communication and navigation. Your dedicated Local Vietnam travel assistant stays in touch via WhatsApp throughout your trip — ready to help with questions or changes anytime.

Payments

Booking Safely with Local Vietnam

Local Vietnam is a fully registered Vietnamese travel company. All payments are made directly to our company bank account or through PayPal for credit card payments. Both options are secure, traceable, and protect your booking.

Payment for Tours

For day tours and multi-day tours, payment is usually made in full at the time of booking. In some cases, it’s possible to pay a deposit first and the balance on the start date — available on request.

Payment for Package & Custom Trips

A 30% deposit confirms your booking so we can reserve accommodations, domestic flights, and activities. The remaining 70% is due one month before your trip.

Refunds & Cancellations

Refunds follow our standard cancellation policy. You can review all details here: Cancellation & Travel Conditions

Paying by Credit Card

Credit card payments are processed through PayPal, offering an extra layer of protection. You don’t need a PayPal account — simply select “Pay with Credit Card” during checkout.

Bank Transfers

You can also pay by international bank transfer directly to our Vietnamese business account. Bank details are shared securely once your booking is confirmed.

Payments in Different Currencies

We accept payments in EUR, USD, GBP, and AUD through our multi-currency accounts. If your currency isn’t listed, let us know and we’ll provide the best option.

Invoices & Confirmations

After every payment, you’ll receive an official invoice. For package trips, we also send a summary of all confirmed bookings once your deposit is received.

FAQ about booking with Local Vietnam

Yes. You can combine any of our day or multi-day tours within a custom-made itinerary. Your travel expert will merge them into one coordinated trip with a single invoice.

We recommend booking at least two months in advance, especially for custom itineraries or travel during high season. Last-minute bookings are possible but depend on hotel and guide availability.

Instant-booking tours confirm automatically. For request-based or custom trips, our team usually replies within one working day, often faster.

Small adjustments are often possible, especially if made early. For custom trips, changes depend on hotel and transport availability. Contact your travel expert as soon as possible to check options.

We handle cancellations or rescheduling fairly and case by case. Illness, flight changes, or visa delays are all taken into account. See our cancellation policy for full details.

Yes. Travel insurance is not included in our packages but is required for all travelers joining our tours. It should cover medical emergencies, cancellations, and personal belongings.

Absolutely. Every traveler receives a Vietnam SIM card for easy data access and 24/7 WhatsApp support from our local team throughout the trip.

For tours, payment is usually made in full at booking. For custom or package trips, a 30% deposit confirms your trip, and the remaining balance is due one month before arrival.

Yes, that’s possible for couples or groups. Just inform your travel expert so we can track payments correctly and issue a single invoice.

Only communicate through our official website (localvietnam.com), email addresses ending in @localvietnam.com, or our verified WhatsApp number. We never request payments via personal accounts or social media.

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